Shop FAQ

SHOP FAQ


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SECTION 1 – SHIPPING

All in-stock orders typically get produced within 2-3 business days. Due to the nature of this high-quality print-on-demand business, items usually ship with the following shipping times:

In France it will be 2 to 3 working days.
In the European Union it will be 5 to 10 working days.
In the Rest of the world it will be 5 to 14 working days

Shipping Rates are calculated in your cart.

Due to the current COVID situation, wait times may be longer than normal. The delivery is always tracked and we transmit the shipment tracking automatically. We always choose the cheapest shipping method for each of your orders

Please note that we currently don’t ship to the following countries: Anguilla, Antigua & Barbuda, Netherlands Antilles, Aruba, Bahamas, Barbados, Belize, Bermuda, Bonaire, Botswana, Cape Verde, Cayman Island, Crimea, Cuba,  Dominica, Ecuador, Gambia, Grenada, Guinea-Bissau, Guyana, Haiti, Iran, Jamaica, Kosovo, Turks & Caicos Islands, Laos, Liberia, Libya, Malawi, Mauritania, Mongolia, Monserrat, Mozambique, Myanmar, Nicaragua, North Korea, Paraguay, Peru, Puerto Rico, Dominican Republic, Saint Kitts & Nevis, Saint Maarten (Dutch), Saint Lucia, Seychelles, Sierra Leone, Sudan, Syria, Uruguay, Uzbekistan, Venezuela, Yemen.

We take every measure to ensure a quick and smooth delivery, but does not take responsibility for any delays. We accept no responsibility for any loss or damage to goods occurring in transit.

SECTION 2 – CUSTOMS

Please note that packages sent outside of the European Union may be subject to customs fees. Those fees depend on the destination country and are calculated based on the order value and items type. The customer is responsible for the import, customs and/or duty fees.

SECTION 3 – RETURNS & EXCHANGES

A personal request at this point!

Around 18 billion products are returned worldwide every year. 25 percent of this because the customer no longer wanted the product at the time of receipt, ordered several products of the same type and/or haven’t read the size guide properly. This totals 4.7 million metric tons of CO2 emitted yearly. That's the equivalent of the power used by 570,000 US homes for an entire year.

By producing 100% organic cotton products, using no plastic in our packaging, and shipping it in top-quality recycled bags, we do our best to do our part in supporting our environment. That’s why we want to raise awareness!

As all items are individually manufactured for you, please be understanding and order our products with the environment in mind. Use the size guide here to avoid getting the wrong size. Or maybe you have friends or loved ones who like the product in case it doesn’t fit.

If you still want to return your item/s, please read the following Return Conditions. Of course, in the event of a printing defect or error on our part, we will resend the product at our expense at any time.

  • The return must be made within 14 days of receipt.
  • We will use the tracked delivery date for online purchases as your receipt date.
  • All items must be unworn and in a saleable condition.
  • The items can’t be altered, washed, dry cleaned or damaged while with you and any applicable packaging must be still attached.

You will be responsible for paying for your own shipping costs for returning your item (if there is no defect or error). Please consider using a trackable shipping service as we are not able to guarantee that we will receive your returned item.

To request an exchange, please contact us at: support@icondancewear.com

SECTION 4 – REFUNDS

Refunds will be processed using the original payment method once we have received the return. Please refer to the instructions above.

To request a refund, please contact us at: support@icondancewear.com